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Privacy Policy

Last updated: 24 October 2026

This Privacy Policy explains how Hidden Gem (“we”, “us” and “our”) collects, uses, shares and protects personal data when you access or use the Platform. Capitalised terms that are not defined in this Privacy Policy have the meanings given to them in our Terms of Service.

We are the controller of the personal data processed in connection with the Platform. Please read this Privacy Policy carefully. If you do not agree with it, you must not access or use the Platform.

This Privacy Policy should be read together with our Terms of Service.

Contents

  1. Information we collect
  2. How we use your information
  3. Legal bases for processing
  4. How we share your information
  5. How long we keep your information
  6. Security
  7. International transfers
  8. Your rights
  9. Cookies
  10. Children
  11. Changes to this Privacy Policy
  12. Contact us

1. Information we collect

1.1

We collect only the personal data we need to provide, operate and protect the Platform.

1.2

Information you provide to us:

  • account information: your username and password, and any display name, biography and profile images you choose to add;
  • content: the photographs, videos, text, comments and other material you upload or publish, including any information contained in or associated with it;
  • messages: the content of the direct messages you send and receive through the Platform;
  • verification information: if you apply to become a Verified Creator, the identity documents, photographs and model releases you submit; and
  • communications: the information you give us when you contact us, such as an email address and the content of your message.
1.3

Information we collect automatically:

  • log and device information: your IP address, browser type and version, device information, the pages you visit, the actions you take and the date and time of each request;
  • cookies and similar technologies: information stored on your device to keep you signed in, remember your settings and keep the Platform secure; and
  • transaction information: records of Paid Posts unlocked, Tips sent and received, and other movements of your Balance.
1.4

Content you publish may reveal information about your sex life or sexual orientation. By publishing it, you choose to make that information available to the users who can access it.

2. How we use your information

2.1

We use personal data to:

  • provide and operate the Platform, and create and administer your Account;
  • process transactions and keep records of your Balance;
  • review verification applications and make payouts to Verified Creators;
  • deliver messages between users;
  • enforce our Terms of Service, including the Acceptable Use Policy, investigate reports and prevent fraud, abuse and unlawful activity;
  • maintain the security and integrity of the Platform, and diagnose and fix technical problems;
  • respond to your enquiries; and
  • comply with our legal obligations and respond to lawful requests from public authorities.
2.2

We do not sell your personal data.

4. How we share your information

4.1

Other users. Your username, display name, biography, profile images and the Content you publish are visible to other users, according to the access you choose for each item of Content. Messages are visible to their recipients.

4.2

Service providers. We share personal data with providers who host, store and process data on our behalf, only as needed for them to provide their services to us and subject to obligations of confidentiality and security.

4.3

Legal requirements. We disclose personal data where we are required to do so by law, by a court order or by other legal process, or where disclosure is necessary to protect the rights, property or safety of any person. We report apparent child sexual abuse material to the competent authorities.

4.4

Business transfers. If all or part of the Platform is reorganised, sold or transferred, personal data may be transferred as part of that transaction, subject to this Privacy Policy.

5. How long we keep your information

5.1

We keep personal data only for as long as is necessary for the purposes described in this Privacy Policy, including to meet our legal, accounting and reporting obligations and to resolve disputes.

5.2

Verification materials are kept only for as long as is needed to review the application and to meet our legal obligations.

5.3

When you delete your Account, your profile and Content cease to be available on the Platform. We may retain certain information, such as transaction records, messages that remain visible to other users and logs, where it is necessary for the purposes described in this Privacy Policy.

6. Security

6.1

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration and disclosure. Passwords are stored in a form that cannot be read back.

6.2

No method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for keeping your login credentials confidential.

7. International transfers

7.1

Personal data may be processed in countries other than the one in which you live, whose data protection laws may differ from those of your country. Where the law requires it, we put appropriate safeguards in place for such transfers.

8. Your rights

8.1

Depending on where you live, you may have the right to:

  • access the personal data we hold about you;
  • have inaccurate personal data corrected;
  • have your personal data erased;
  • restrict or object to our processing of your personal data;
  • receive your personal data in a portable format; and
  • withdraw your consent, where our processing is based on consent.
8.2

You can edit or delete much of your information, and delete your Account, through your account settings. To exercise any other right, contact us using the contact form available on the Platform. We may need to confirm that a request comes from the holder of the Account concerned.

8.3

You also have the right to lodge a complaint with the data protection authority in the country where you live.

9. Cookies

9.1

We use cookies and similar technologies that are necessary for the Platform to work: to keep you signed in, to remember your settings and to keep the Platform secure. We do not use advertising cookies or third-party tracking cookies.

9.2

You can block or delete cookies through your browser settings, but parts of the Platform may not work without them.

10. Children

10.1

The Platform is intended for adults only. We do not knowingly collect personal data from anyone under 18. If we learn that we hold personal data of a person under 18, we will delete it and terminate the Account concerned.

11. Changes to this Privacy Policy

11.1

We may update this Privacy Policy from time to time. The updated version takes effect when it is published on this page, and the date at the top of the page shows when it was last updated. Where a change is material, we will make reasonable efforts to bring it to your attention through the Platform.

12. Contact us

12.1

If you have any questions about this Privacy Policy or about how we process personal data, contact us using the contact form available on the Platform.