Hidden Gem

Terms of Service

Last updated: 24 October 2026

These Terms of Service (the “Terms”) govern your access to and use of Hidden Gem, including every page, feature and service made available through it (together, the “Platform”). The Platform is operated by Hidden Gem (“we”, “us” and “our”).

Please read these Terms carefully. They form a legally binding agreement between you and us. By creating an account, or by accessing or using the Platform in any way, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

How we collect, use and protect personal data is explained in our Privacy Policy.

Contents

  1. Definitions
  2. Eligibility
  3. Your account
  4. Terms for creators
  5. Terms for readers
  6. Balance and payments
  7. Acceptable Use Policy
  8. Reports, removal and enforcement
  9. Ownership and licences
  10. Messages
  11. Disclaimers
  12. Limitation of liability
  13. Indemnity
  14. Suspension and termination
  15. Changes to these Terms
  16. General

1. Definitions

1.1

In these Terms:

  • “Account” means the account you create on the Platform, identified by a username and protected by a password.
  • “Content” means any material made available through the Platform, including photographs, videos, text, messages, comments, display names, biographies and profile images.
  • “Creator” means a user who publishes Content on the Platform, and “Verified Creator” means a Creator whose verification application we have approved.
  • “Reader” means a user who views, unlocks or otherwise accesses Content published by a Creator.
  • “Paid Post” means Content that a Creator makes available only to users who pay the price the Creator has set.
  • “Tip” means a voluntary payment sent by a user to a Creator.
  • “Balance” means the amount recorded on your Account and available for use on the Platform.
  • “Acceptable Use Policy” means the rules set out in the section of these Terms bearing that name.
1.2

Headings are for convenience only and do not affect interpretation. The words “including” and “for example” do not limit the generality of the words that precede them.

2. Eligibility

2.1

You must be at least 18 years old, or the age of legal majority in the place where you live if that is higher, to access or use the Platform. The Platform contains sexually explicit material intended for adults only.

2.2

You may use the Platform only where it is lawful for you to do so. You are solely responsible for determining whether your access to and use of the Platform complies with the laws that apply to you, and for complying with them.

2.3

By creating an Account you represent and warrant that you meet the requirements of this section, that no applicable law bars you from using the Platform, and that you have not previously had an Account terminated by us for breach of these Terms.

2.4

We may refuse to open an Account, or restrict access to the Platform, at our discretion and without giving reasons.

3. Your account

3.1

To use certain features of the Platform you must register an Account. You are responsible for the information you provide when registering and for keeping it up to date.

3.2

You are responsible for keeping your login credentials confidential and secure, and for all activity that occurs under your Account, whether or not you authorised it. You must notify us promptly of any unauthorised use of your Account. We are under no obligation to restore access to an Account whose login credentials have been lost.

3.3

Your Account is personal to you. You must not sell, transfer, lend or share your Account, or allow any other person to use it.

3.4

Your username must not impersonate any person, infringe the rights of any third party or otherwise breach the Acceptable Use Policy. Usernames are public.

3.5

You may delete your Account at any time through your account settings. Deletion is permanent. After deletion you will no longer be able to access your Account, and the Content you published will no longer be available on the Platform, except that messages you have sent may remain visible to their recipients and records may be retained as described in our Privacy Policy.

3.6

Any Balance remaining on an Account when it is deleted is forfeited, except where applicable law requires otherwise.

4. Terms for creators

4.1

Any Account may publish Content. To receive payouts of amounts earned on the Platform, a Creator must first complete verification and become a Verified Creator.

4.2

To apply for verification you must provide the information and documents we request, which may include proof of your identity and age and a signed model release. We may approve or refuse an application at our discretion. We process verification materials in accordance with our Privacy Policy.

4.3

Each time you publish Content, you represent and warrant that:

  • you own the Content, or hold all rights, licences and permissions needed to publish it on the Platform and to grant the licence set out in these Terms;
  • every person who appears in the Content was at least 18 years old when it was created;
  • every person who appears in the Content, other than you, has given express consent to its creation and to its publication on the Platform, and has signed a model release;
  • you will keep those consents and releases, and will provide them to us promptly on request; and
  • the Content complies with these Terms, including the Acceptable Use Policy, and with all applicable laws.
4.4

You set the price of each Paid Post, within any limits we specify. We may retain a platform fee on amounts paid to you, at a rate we make known to you before it applies.

4.5

Payouts are made to Verified Creators only, by the methods and subject to the conditions, minimum amounts and timing we make available. We may delay or withhold a payout, in whole or in part, where we reasonably suspect fraud, a breach of these Terms or a legal requirement to do so, for as long as the matter remains under review.

4.6

You are solely responsible for declaring and paying any taxes, duties and charges that apply to amounts you earn on the Platform.

4.7

Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship between you and us. You publish Content on your own behalf and at your own risk.

5. Terms for readers

5.1

When you unlock a Paid Post, the Creator grants you a limited, personal, non-exclusive, non-transferable and revocable licence to view that Content on the Platform for your own private, non-commercial use. You acquire no ownership of, or other right in, the Content.

5.2

You must not download, copy, record, capture, reproduce, distribute, publish, sell or otherwise make available any Content outside the Platform, by any means, including screenshots and screen recording, except where the Platform expressly provides a means of doing so.

5.3

Each purchase of a Paid Post and each Tip is an arrangement between you and the Creator; we provide the Platform through which it is made. All payments are final and non-refundable, except where we decide otherwise or applicable law requires.

5.4

If Content you have unlocked is removed by the Creator or by us, or if the Creator’s Account is deleted, you will no longer have access to it and are not entitled to a refund.

6. Balance and payments

6.1

Paid Posts are unlocked and Tips are sent using your Balance. When you make such a payment, the corresponding amount is deducted from your Balance and credited to the Balance of the receiving Account, less any platform fee.

6.2

Your Balance is a record of amounts available for use on the Platform. It is not a bank account, a deposit, electronic money or a store of value; it bears no interest; and it may not be transferred, sold or exchanged except as these Terms expressly allow. It has no cash value, save that a Verified Creator may receive payouts of amounts earned in accordance with these Terms.

6.3

We keep records of the transactions made through the Platform. If an amount is credited or debited in error, we may correct it, including by debiting an amount credited to you in error.

6.4

We may freeze your Balance, reverse a transaction or refuse to process a payment where we reasonably suspect fraud, abuse, a breach of these Terms or unlawful activity.

7. Acceptable Use Policy

7.1

This Acceptable Use Policy applies to every Account and to all Content on the Platform, wherever it appears: posts, Paid Posts, messages, comments, display names, biographies and profile images.

7.2

You must not upload, publish, send or otherwise make available on the Platform any Content that:

  • depicts, involves, refers to or suggests any person under the age of 18, in any form, including drawn, animated, digitally generated or altered imagery, and including role-play or descriptions that present a participant as under 18;
  • depicts any real person who has not given express consent to its creation and its publication, who has not signed a model release, or whose age and consent you are unable to verify;
  • was recorded or obtained without the consent of a person it depicts, or is shared without that person’s consent, including covertly recorded material, intimate images shared without consent, and digitally created or altered sexual imagery of an identifiable real person;
  • depicts or promotes sexual activity with a person who is, or appears to be, unconscious, asleep, intoxicated or otherwise unable to consent, or depicts or simulates rape or any other non-consensual sexual activity;
  • depicts violence, torture, mutilation, serious bodily harm or gore, or promotes or glorifies self-harm, suicide or eating disorders;
  • depicts bestiality, necrophilia or incest (including role-play of incest), or the use of excrement or other bodily waste in a sexual context;
  • offers, solicits or advertises in-person sexual services, escorting or prostitution, or facilitates human trafficking or sexual exploitation;
  • promotes, offers or facilitates the sale of illegal drugs, weapons or any other goods or services whose sale is prohibited or restricted by law;
  • presents an Account or Content as the work of a named real person who is not behind it, or otherwise impersonates any person or misrepresents your affiliation with any person or organisation;
  • discloses personal information about another person, including a legal name, address, telephone number, email address, workplace or any image by which that person can be identified, without their consent;
  • harasses, threatens, bullies, defames or intimidates any person, or incites hatred or violence against any person or group on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability or any other protected characteristic;
  • promotes terrorism or violent extremism;
  • infringes any copyright, trade mark, privacy right, publicity right or other right of any third party;
  • contains viruses or other malicious code, or forms part of spam, phishing, fraud or any other deceptive scheme; or
  • is otherwise unlawful.
7.3

You must not use the Platform to:

  • attempt to discover, disclose or establish the real-world identity, location or contact details of any other user;
  • access or attempt to access another user’s Account, or any part of the Platform you are not authorised to access;
  • copy, scrape, crawl or harvest Content or data from the Platform by automated means, or interfere with, disrupt or overload the Platform or its security features;
  • reverse engineer, decompile or attempt to derive the source code of any part of the Platform, except to the extent applicable law expressly permits;
  • create an Account to evade a suspension, restriction or termination imposed by us;
  • direct other users to pay for Content outside the Platform; or
  • engage in any conduct that is unlawful, or that we reasonably consider harmful to the Platform, its users or us.
7.4

This Acceptable Use Policy is not exhaustive. We may treat as a breach any Content or conduct that, in our reasonable judgment, is contrary to its purpose.

8. Reports, removal and enforcement

8.1

If you believe that any Content breaches these Terms or the law, including Content in which you appear without having consented, please contact us using the contact form available on the Platform, identifying the username and the Content concerned and explaining the problem. We will review the report and take such action as we consider appropriate.

8.2

We are not obliged to review Content before or after it is published, and the fact that Content remains available does not mean that we approve of it or that it complies with these Terms.

8.3

If we reasonably believe that you have breached these Terms, or if the law requires us to, we may at any time, with or without notice:

  • remove, hide or restrict access to any Content;
  • restrict any feature of your Account, or suspend it;
  • terminate your Account;
  • freeze or withhold any Balance, in whole or in part, to the extent the law permits; and
  • take any other action we consider appropriate.
8.4

We report apparent child sexual abuse material to the competent authorities. We may disclose information we hold where we are required to do so by law or by a valid order of a court or other competent authority, and only to the extent so required.

8.5

If you believe we have removed your Content or restricted your Account in error, you may contact us through the same form, and we will review the decision.

9. Ownership and licences

9.1

You retain all ownership rights you have in the Content you publish.

9.2

By publishing Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, adapt (including by removing metadata and creating optimised copies), display and make that Content available on the Platform to the users you have chosen, for the purpose of operating and providing the Platform. This licence ends when the Content is deleted, except for Content you have sent in messages, which remains available to its recipients, and except to the extent we must retain Content to comply with the law or to resolve a report or dispute.

9.3

The Platform, including its software, design, text, graphics and trade marks, but excluding Content published by users, is owned by us or our licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right in it other than the limited right to use the Platform in accordance with these Terms.

9.4

If you believe that Content on the Platform infringes your copyright or another intellectual property right, contact us through the contact form described above, identifying the work concerned, the Content you consider infringing and the basis of your claim. We may remove the Content and, in appropriate cases, terminate the Accounts of repeat infringers.

10. Messages

10.1

Messages are stored on our systems in order to deliver them, and you should not regard them as private from us.

10.2

We may access and review messages where necessary to operate and protect the Platform, to investigate a report or a suspected breach of these Terms, or to comply with the law.

10.3

Messages you send may remain visible to their recipients after you delete your Account.

11. Disclaimers

11.1

The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, we make no representation or warranty of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, title or non-infringement.

11.2

We do not warrant that the Platform will be uninterrupted, secure or free of errors, that defects will be corrected, or that any Content will remain available.

11.3

Content is the responsibility of the user who published it. We do not endorse any Content or any user, and we do not verify the accuracy of anything a user says about themselves.

12. Limitation of liability

12.1

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential or punitive loss or damage, or for any loss of profits, revenue, data, goodwill or opportunity, arising out of or in connection with these Terms or the Platform, however caused.

12.2

To the fullest extent permitted by law, our total liability to you arising out of or in connection with these Terms or the Platform shall not exceed the greater of (a) the total amount you paid through the Platform in the twelve months before the event giving rise to the claim and (b) one hundred US dollars (US$100).

12.3

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

13. Indemnity

13.1

You agree to indemnify and hold harmless us and our officers, contractors and agents from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with your Content, your use of the Platform, or your breach of these Terms or of any law.

14. Suspension and termination

14.1

You may stop using the Platform at any time, and you may delete your Account as described in these Terms.

14.2

We may suspend or terminate your Account, or withdraw the Platform or any part of it, at any time, with or without notice, including where you breach these Terms, where the law requires us to, or where we cease to provide the Platform.

14.3

On termination, your right to use the Platform ends immediately. The provisions of these Terms that by their nature should survive termination, including those on Balance and payments, ownership and licences, disclaimers, limitation of liability, indemnity and general provisions, continue to apply.

15. Changes to these Terms

15.1

We may amend these Terms from time to time, for example to reflect changes to the Platform or to the law. Amended Terms take effect when they are published on this page, and the date at the top of the page shows when they were last updated.

15.2

Where a change is material, we will make reasonable efforts to bring it to your attention through the Platform. If you continue to use the Platform after a change takes effect, you accept the amended Terms. If you do not accept them, you must stop using the Platform and may delete your Account.

15.3

We may change, suspend or discontinue any feature of the Platform at any time.

16. General

16.1

These Terms, together with any policy or notice they refer to, constitute the entire agreement between you and us concerning the Platform and supersede any prior agreement or understanding.

16.2

If any provision of these Terms is held invalid or unenforceable, it shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

16.3

Our failure or delay in enforcing any provision of these Terms is not a waiver of our right to do so later.

16.4

You may not assign or transfer any of your rights or obligations under these Terms. We may assign or transfer ours, in whole or in part, to any person, including in connection with a reorganisation or a sale of the Platform.

16.5

We are not liable for any failure or delay in performance caused by events beyond our reasonable control.

16.6

These Terms are governed by the laws of the jurisdiction in which Hidden Gem is established, without regard to its conflict-of-laws rules. Nothing in these Terms deprives you of the protection of any mandatory provision of the law of the country in which you live.

16.7

These Terms are written in English. If they are translated, the English version prevails.

16.8

You can contact us using the contact form available on the Platform.